Current Borrowers

    Access Group Federal student loans are serviced by Sloan Servicing a division of Nelnet. You can look up the status of your Access Group Federal student loan by creating an electronic login through Sloan Servicing’s website SloanServicing.com. You can also contact Sloan Servicing by one of the following methods:

    Phone Number 833-597-5626

    Payment Address

    Accounts starting with D:
    Sloan Servicing
    PO Box 2970
    Omaha, NE 68103-2970

    Accounts starting with J:
    Sloan Servicing
    P.O. Box 2877
    Omaha, NE 68103-2877
    Correspondence Address Sloan Servicing
    P.O. Box 87090
    Lincoln, NE 68501-7090
    Correspondence Email Address WrittenRequest@SloanServicing.com

    Private Access Group student loans are serviced by Firstmark Services, a Division of Nelnet ("Firstmark"). 

    You can look up the status of your private Access Group student loan by creating an electronic login through Firstmark's website. You can also contact Firstmark by one of the following methods:

    Phone Number 1-844-213-1490

    Payment Address

    Firstmark Services
    PO Box 2977
    Omaha, NE 68103-2977
    Correspondence Address Firstmark Services
    PO Box 82522
    Lincoln, NE 68501-2522
    Correspondence Email Address Customer.Service@FirstmarkServices.com

    Below is a list of several private loan types serviced by Firstmark Services. (Note: Even if you do not see your specific loan type listed, you may still have a private loan that is serviced by Firstmark.)

    Business Access®

    Comprehensive Access®

    Dental Access®

    Graduate Access®

    Health Access®

    Law Access®

    Medical Access®

    Optimum Access®

    Sponsored Access®

     

     

    Helpful Tip

    To find detailed information, including servicers on ALL of your federal student loans, please visit https://studentaid.gov.