Payments

 

Contact Your Loan Servicer

Your loan servicer is your primary point of contact for questions about your loan account. They have full access to your account details and can help resolve issues.

If you currently have both federal and private loans, you will receive correspondence from both Nelnet and Firstmark Services.

Federal loans

All federal loans held by Access Group are serviced by Nelnet
If you have federal loans, and have an inquiry or wish to make a payment, you can contact them here: Nelnet.com
Or, by one of the methods below:

Phone Number 1-888-486-4722

Payment Address

Nelnet
PO Box 2970
Omaha, NE 68103-2970
Correspondence Address Nelnet
PO Box 82561
Lincoln, NE 68501-2561
Correspondence Email Address Nelnetcustomersolutions@nelnet.net

 

Private loans

All private loans held by Access Group are serviced by Firstmark Services.
If you have private loans, and have an inquiry or wish to make a payment, you can contact them here: Firstmarkservices.com
Or, by one of the methods below:

Phone Number 1-844-213-1490

Payment Address

Firstmark Services
PO Box 2977
Omaha, NE 68103-2977
Correspondence Address Firstmark Services
PO Box 82522
Lincoln, NE 68501-2522
Correspondence Email Address Customer.Service@FirstmarkServices.com

 

Or, if you have a question about the status of a past due loan, please call the corresponding number below:

Private Loans that are 16 to 179 days past due 855-321-3938
Private Loans that have defaulted (180 days +) and have been assigned to a collection agency Loan Recovery Team:
866-610-3660
Private Loans that have been defaulted (180 days +) and are being serviced by Access Group Education Lending Loan Recovery Team:
888-492-3858