Contact Access Group
Customer Care Team

Our Customer Care Team wants to hear from you if you have a concern or complaint about service you received from Access Group, one of its affiliates or servicers. As a trusted nonprofit that has served student loan borrowers for more than 30 years, we are committed to providing you with expert guidance and support.

  • Call 800-282-1550
    • 8:30 a.m. to 5:00 p.m. ET (Monday through Friday)
  • Email us at
  • Send us a letter that includes your full name, account number, home address and telephone number to:

Access Group
Attn: Issue Identification and Resolution
10 North High Street, Suite 400
West Chester, PA 19380