About Access Group

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Programmer/Analyst-AS400-Senior

Successful candidates will possess:

• College graduate with Bachelors in Computer Science or related field, or Associates Degree with equivalent experience.
• 3-4 years of work experience in RPG, COBOL, API, CL, DDS, IFS
• 3-4 years of work experience in Query, Websphere, SQL, iSeries Access (Client Access)
• 2-3 years experience with SQL Server queries and stored procedures. Knowledge of Oracle PL/SQL is preferred.
• 2-3 years experience with source control software.
• Project Management: Adept at computer system project management techniques.
• Interpersonal: Able to establish and maintain effective business relationships with Users and staff.
• Communication: Adept at both oral and written communication. Job requires making frequent oral and written status reports and preparing written technical specifications.

Responsibilities:

• Collaboration with business analysts, and users to facilitate effective implementation of requirements.
• Analyzes User requests
• Perform design or tasks and create technical specifications on small to medium size and complexity projects.
• Coding for maintenance of existing systems
• Coding of new systems
• Coding of integration for third-party package system integration
• Support for third-party package system integration
• Perform unit testing and integrated system testing.
• Test dataset research and preparation for unit and system integration testing.
• Perform unit testing and integrated system testing.
• Performs data analysis as it pertains to testing scenarios and problem troubleshooting.
• Adhere to Standardized Service Level Agreements (SLAs) with levels that meet or exceed company support expectations.
• Ensure the compatibility of all applications with the technical infrastructure.
• Provide reliable estimates for tasks and activities under his/her control and others.
• Remains current on latest trends in information technology. Reads appropriate technical journals, attends appropriate conferences and seminars, and participates in appropriate professional associations.
• Coordinates with Quality Assurance team to support system tests prior to release of new and revised software.
• Provides day to day User support to help diagnose encountered system problems and determine the needed corrective actions.

**Access Group, Inc. is an equal opportunity employer.

Corporate Recruiter

Successful candidates will possess:

• H.S. Diploma. Bachelor's degree in Human Resources or related field is strongly preferred. PHR certification preferred.
• 2-4 years recruiting experience. Prior experience as a Corporate Recruiter serving in a Human Resources function is strongly preferred.
• Working knowledge of interviewing/recruiting practices and applicable state and federal hiring laws and regulations.
• Job requires incumbent to be able to keep track of large amounts of information on multiple applicants and positions. Must be able to keep information and records tightly organized, and be adept at paying attention to detail.
• Adept at establishing rapport with, and make candidates feel at ease. Must be able to establish and maintain effective working relationships with all levels of organization, and outside contacts. Ability to display a high level of confidentiality. Collaborates well with other Human Resources staff members on projects, events and coordination of daily responsibilities.
• Adept at oral and written communication. Job requires incumbent to engage in constant oral communication during interview/applicant contact process, when dealing with employment agencies, and when checking references. Must be adept at listening, and asking and answering questions
• Must be adept at identifying highly qualified candidates, and in making sound screening decisions.
• Adept at using computer office management tools-word processing, electronic mail, spreadsheet, and scheduling as an integral part of day to day activity. Ability to learn and maintain internal applicant tracking system.

Responsibilities:

• Coordinates the organization's selection and hiring process.
• Ensures timely posting of positions. Works with outside vendors for ad placement and internet posting.
• Regularly reviews and evaluated vendors and sources utilized for recruitment advertising and sourcing.
• Represents Access Group at job fairs
• Negotiates contracts with online job boards, career fairs and media
• Identifies prospects for clerical, technical, administrative, and management positions throughout the organization. Reviews and screens candidates' resumes, and forwards promising prospects to appropriate hiring manager.
• Facilitates internal temporary recruitment.
• Works with outside agencies for additional sourcing of temporary and full time candidates.
• Works with firms and hiring managers to obtain consulting resources
• Ensures that managers are informed of hiring process and kept informed of the status of open positions.
• Provides guidance to managers regarding hiring decisions.
• Acts as primary contact with candidates during the recruiting/hiring process:
  • Conducts initial screening interviews
  • Coordinates interview appointments with hiring manager for candidates passing initial screens.
  • Administers tests as appropriate.
  • Communicates job offers and rejections to candidates both verbally and in writing.
• Conducts appropriate background and reference checks.
• Administers internal job posting system. Posts open positions on organization's intranet; ensures that system is being utilized according to applicable policies and procedures. Ensures that internal candidates are kept informed of the status of their application, and are promptly informed of their acceptance or rejection for the position. Recommends appropriate pay structure for position based on organization's pay policies and guidelines
• Ensures that recruiting/hiring processes reflect use of consistent high quality practices, and reflect needed sense of urgency. Analyzes existing processes against best practices in field; develops and maintain metrics; identifies areas needing improvement and recommends needed corrections; implements corrections upon approval.
• Stays abreast of legal and compliance issues related to recruitment. Works with HR Director to implement changes in recruitment to ensure a fully compliance recruitment and selection process.
• Works with hiring managers and other Human Resources staff members to ensure that organization's job descriptions are current and up to date.
• Reviews expected compensation for open positions for consistency in internal equity and market pay guidelines
• Assists with training and counseling managers on effective interview techniques.
• Works with appropriate HR staff members to communicate On-Boarding schedule to new hires and managers
• Participates in On-Boarding activities and serves as a back-up for Human Resources related orientation presentations
• Maintains follow up with both new hires and hiring managers to ensure performance expectations are being met
• Assists with planning, organizing and running departmental special events and activities; attends all such functions as a departmental representative.
• Maintains cursory knowledge of all benefit programs to ensure ability to answer candidate and employee questions regarding benefits offerings

Access Group is an equal opportunity employer. Please no third party candidates (i.e. agencies or recruiters).

Web User Experience Analyst

Successful candidates will possess:

• College graduate with bachelor's degree in user interface and/or information architecture design or related field.
• At least two years of web user interface and/or information architecture design experience.
• Financial services and/or student lending industry knowledge a plus.
• Ability to generate user flow diagrams, flowcharts, and other user interface and information architecture deliverables using Visio.
• Working knowledge of standard web user design and usability best practices and tools.
• Working knowledge of Microsoft Office software applications and Adobe Acrobat.
• Familiarity with web technologies, such as HTML and Cascading Style Sheets (CSS).
• Knowledge of page layout and web authoring software applications, such as Adobe Dreamweaver and Fireworks.
• Strong organizational, interpersonal, communication (oral and written), project management, and collaboration skills.
• Working knowledge of web content best practices and guidelines.
• Ability to provide leadership and influence on assigned teams to ensure information architecture/web user interface creates a positive user experience for online customers.

Responsibilities:

This position supports the Web Channel & Interactive Marketing Senior Manager role by providing bench strength in web usability and information architecture best practices; input in defining user requirements for web channel functionality; web content creation; and, oversees web enhancements and user interface testing activities for web system enhancements and maintenance upgrades to ensure a positive user experience.

• Ensures that recommended web site user interface and information architecture supports the objectives and strategies defined in the corporate web strategy.
• Assists in creating site structure, design navigation systems and clear category labeling schemes for web sites and online application in support of corporate web strategy.
• Provides all web content for online applications.
• Assists in determining Web site structure through the coordination of user research, usability studies, the defining of content and functionality, as well as development of user interface and organization and navigation schemes.
• Provides user design feedback for all company web sites and integrates results of usability studies to improve online user experience.
• Acts as the user-advocate during the development process, subjecting early-stage development wireframes and prototypes to usability testing and providing design and implementation direction from a user-centered perspective.
• Interfaces with web channel team, as well as internal/external creative, communications, and technical staff to ensure that web site designs meet end user needs.
• Assists in strengthening and monitoring the Access Group brand as represented online through the integration of visual design aspects of color, typography, images, and page layout.
• Participates in user requirements definition sessions related to web functionality defects and enhancements and provides expertise and assists in creating user goals, user scenarios/storyboards, process flows, use cases, site maps, and wire frames.
• Assists in overseeing web enhancements and user interface testing of system upgrades.
• Assists in Web site monitoring and tracking.

Access Group, Inc. offers a generous benefits package including medical, dental, disability, life insurance, health club reimbursement, tuition assistance, dependent tuition assistance, FSA's, matching gift program, and a 403(b) with company contribution and company match!

Please send all resumes with salary requirements to recruitingservices@accessgroup.org. We prefer you send your resume as a Word document attachment.

We are proud to be an EEO employer. Please no third party candidates (i.e. agencies or recruiters).

Customer Contact Center Correspondence Specialist

Successful candidates will possess:

• High school education or its equivalent required, associate degree a plus.
• Basic reading and writing skills required. Advanced business letter writing and the standard format for reports and correspondence skills preferred. Excellent English usage, grammar, spelling, vocabulary and punctuation.
• Require two years of Customer Service experience or Customer Service Correspondence experience with increasing responsibility.
• Student Loan experience or financial industry experience, preferred.
• Two years of experience as administrative assistant considered.
• Working knowledge of organization's programs and services, preferred.
• Proven proficiency in all Credit, Originations, and Servicing skill sets is preferred.
• Must be able to communicate effectively with other staff in the department using professional verbal communication skills.
• Must be able to construct written correspondence and document system of record using business writing skills. Ex. (Address changes, etc.)
• Job requires ability to establish and maintain rapport with co-workers. Must also be able to establish and maintain effective working relationships with internal and external parties. Will need to work with company legal and compliance department for standardization of correspondence.
• Proficient in use of in-house origination and servicing systems (AppWorks and Student Loan Servicing System-SLSS), and operational data base. Integral part of the day to day activity comes from operating a variety of standard office equipment, including job-related computer hardware and software applications, including Windows applications. Must also handle copiers, facsimile machines, multi-line telephones; may operate other department-specific equipment. Ability to type at least 30 wpm.
• Must be able to understand and perform basic mathematical calculations.

Responsibilities:

• Research and resolve issues that are raised in written customer inquiries using high level of service and accurate information to prospective/existing customers. Resolution will be done through email or letters written in a business manner. Correspondence will be for primarily Customer Contact Center, but may be called upon to assist other operational departments.
• Types, edits and proofreads a variety of documents including general correspondence, reports, memos, and statistical reports.
• Analyze customer correspondence to identify process related issues or trends and recommend corrective action.
• Maintain a correspondence library of standardized and approved emails, correspondence and phone scripts. Ensuring that the correspondence library is always relevant and current to the products the company services. The library may be through databases or reports.
• Effective procedure development and process improvement modifications using quality control measures to ensure appropriate system functionality.
• Handle tasks related to due diligence as required by corporate, federal and state guidelines and regulations.
• Demonstrate efficient time management skills and ability to work within and meet established guidelines.
• Redirect inbound customer calls; taking messages as needed for follow-up by department or team member.
• Inform department managers of problems encountered in performing responsibilities.
• Expected to participate in team assignments and special project responsibilities; ensuring commitments are fulfilled.
• Adheres to Access Group company policies and Customer Contact Center department policies.
• Accountable for following Security Breach company policy, as well as safeguard practices in the department.
• Appropriately utilizes downtime for research, personal development, or project initiation.
• Performs other duties as assigned.

This posting will expire on 6/5/09. All internal candidates please apply before end of business on 6/5/09 to be considered for this opportunity. EOE

Network Engineer

Successful candidates will possess:

• BS in Computer science preferred or High School graduate
• Completion of technical training in network administration.
• Microsoft Certified Systems Engineer (MCSE) required Windows 2000/2003, CNA a plus
• CISSP (Certified Information Systems Security Professional) a plus
• 3+ years full-time experience in professional systems admin
• 3+ years Windows network design and administration (NT, 2000)
• 3+ years desktop support and maintenance (Win2k, XP Pro)
• 3+ years PC hardware maintenance and repair
• TCP/IP networking and security
• Strong communication skills
• Windows 2000 and 2003 Server & Windows NT Server
• Familiar with Windows Domain, TCP/IP, DNS, Telnet, DHCP, FTP
• Familiarity with SQL Server a plus
• Working knowledge of network administration and topology, and PC and server maintenance procedures.
• Adept at using computer office management tools-word processing, electronic mail, scheduling, spreadsheet and database as an integral part of day to day activity.
• Adept at identifying system, end user, and equipment problems, diagnosing their cause and extent, and generating and implementing needed solutions.
• Able to effectively prioritize, juggle and manage numerous concurrent projects/problems.
• Able to establish and maintain effective business relationships with users, internal colleagues and external contacts.

Responsibilities:

• Configures supports and maintains Development and Testing organizations' network servers and network infrastructure. (Installs and maintains network and application software, upgrades software as needed, monitors vendor online support forums for latest news on software fixes, downloads and installs appropriate patches, printers, servers)
• Provide daily support of all network systems for Development and Testing organizations. Ensure the timely resolution of any reported problems. Provide status to management on issues.
• Provide on call coverage 24/7, as scheduled.
• Diagnoses causes of problems being encountered, and determines/suggests needed corrective actions.
• Monitors servers in a proactive manner.
• Research, evaluate, recommend and implement new technology to meet corporate business objectives and to improve service through productivity gains or expense reductions.
• Support internal customers such as Help Desk, Desktop Support, and Application Development in problem analysis, consultation on changes, upgrades and capacity planning.
• Maintains and monitors security in regards to intrusion detection and firewall and workstations. Vulnerability assessment, security advisory, intrusion detection, new incident tracking, documentation, analytical investigation, problem closure and future security configuration threat countermeasures.
• Assists in developing, testing and implementing security plans, products, control techniques, security policy and procedures, intrusion response tracking; Implements recommended corrective actions for data security incidents;
• Implement policies and procedures related to and software acquisition, use, support, security, and backup.
• Oversees back-up of data and applications to ensure system integrity and restart capability in event of system failure. Develop and implement disaster recovery procedures.
• Provides day to day training and guidance for teammates for backup to network administrator.

**Access Group, Inc. is an equal opportunity employer.

Manager - Loan Operations Compliance

Successful candidates will possess:

• Bachelor's degree in business or related field.
• CRCM certification preferred
• Three to five years previous experience in an operational compliance function. Previous experience with education loans and hands-on consumer regulatory experience is preferred.
• Project management experience and skills.
• Demonstrated ability to handle multiple projects.
• Analytical problem-solving and decision-making skills.
• Knowledge of education loan processing functions.
• Knowledge of Federal education and consumer loan regulations, guarantor policies, Federal Trade Commission regulations, and familiarity with industry guides and manuals.
• Communication Skills- Adept at both oral and written communication. Job requires incumbent to write reports, letters, and prepare and present training materials to employees.
• Interpersonal Skills - Able to establish and maintain effective working relationships with internal colleagues, third-party relationships and other external contacts.
• Computer Proficiency - Proficient in Word, and Excel software programs. Proficient in other office system software tools (e-mail, Internet browsers, etc.). Able to learn and utilize additional project management and applicable in-house and Program Participant computer systems as needed.

Responsibilities:

• Maintains constant awareness of new and amended regulations and assesses their impact on assigned areas.
• Assists the Director of Compliance - Loan Servicing Operations in reviewing new laws and regulations to assess their impact on the company's products, services and policies/procedures.
• Provides support to assigned areas on compliance-related issues, including documentation and form review for compliance with applicable regulations.
• Works collaboratively with line management, and on enterprise-wide work teams in implementing changes to products, services, systems and operations to ensure and maintain compliance.
• Monitor activities of assigned area(s) to ensure compliance with applicable internal policies and procedures and external regulations.
• Establishes and conducts employee compliance training programs in relation to Consumer Protection and Department of Education regulations that impact the student loan industry.
• Researches compliance issues and provides written analysis in report form.
• Participate in special compliance reviews, projects and training efforts, as required.
• Attends various trade association meetings and recurring conference calls to keep up to date on industry issues.
• Assists in the establishment of new policies and the review/approval of existing policies relating to loan operations

**Access Group, Inc. is an equal opportunity employer.

Corporate Communications Manager

Successful candidates will possess:

• College graduate with bachelor's degree in English, communications, or related field.
• At least six years of writing, editing, and project management experience in marketing, advertising, journalism, or other comparably skilled writing and editing.
• Ability to write in a wide variety of "voices" for a wide variety of needs, such as marketing, promotional, educational materials, Web content, and other as needed
• Well-developed editing and proofreading skills.
• Excellent knowledge of grammar, diction, and usage.
• Familiarity with basic layout, design, and print production methods, and with standard review practices for approval of materials for publication.
• Thorough knowledge of organization's programs and services.
• Familiarity with student lending industry and graduate financial aid a plus.
• Ability to manage multiple projects while maintaining a high level of quality and meeting deadlines.
• Ability to work in a team environment.

Responsibilities:

• Provides writing and editing expertise for loan program brochures and fliers and other promotional materials; debt management and other educational materials; online content; print and online reference guides; display and promotional materials; workshops and other training materials; direct mailings; presentations; advertisements; media releases; software products and user instructions; invitations; and other materials as requested.
• Reviews draft content and final versions of text and provides QC and feedback on needed revisions for Communications group members and other staff.
• Monitors materials to reflect company branding guidelines and changes in loan programs and services; keeps staff informed of changes in "approved" language.
• Writes and revises text for loan applications and supporting consumer materials; manages review and approval process by internal staff, Compliance Coordinator, lender, and outside counsel.
• May work with Communications staff and meeting planner to prepare materials for organization's annual conference, including session outlines, handouts, registration materials, program booklet, and presentations.
• Prepares and disseminates media releases as needed, managing review process.
• Works with other departments to define appropriate process flow and develop message content for communications such as scripts, e-mail messaging, presentations and other materials.
• Develops best practices and Style Guidelines for guidance on grammar, usage, and style, as well as word processing tips.
• Serves as member of special project teams requiring writing expertise. On team projects, writers are often the key component in launching the efforts of the entire team, since they blend the ideas of many and put forth a result that reflects multiple input.
• Prepares text for special internal and external company needs, such as benefits fairs, community awareness events, etc.

Access Group, Inc. offers a generous benefits package including medical, dental, disability, life insurance, health club reimbursement, tuition assistance, dependent tuition assistance, FSA's, matching gift program, and a 403(b) with company contribution and company match!

Please send all resumes with salary requirements to recruitingservices@accessgroup.org. We prefer you send your resume as a Word document attachment.

We are proud to be an EEO employer. Please no third party candidates (i.e. agencies or recruiters).

Loan Administration Specialist

Successful candidates will possess:

• High School degree, some college preferred
• 1 to 2 years experience in loan administration duties. Previous experience with student loans is preferred.
• Knowledge and proficiency in office system software tools (word processing, e-mail, Internet browsers, etc.).
• Should be adept at problem diagnosis, corrective action, and communication with external partners.
• Able to perform basic arithmetic calculations to verify system posting and adjustment activity.
• Adept at both oral and written communication.
• Able to maintain effective business relationships with internal colleagues and external contacts.
• Job requires strict attention to detail to process and verify account status on SLSS accurately and timely.

Responsibilities:

• Update borrower status and enrollment changes in system of record per Guarantor SSCR Reporting within departmental standards.
• Verify weekly Consolidation funding file to Consolidation Applications received from KHESLC for accuracy, addressing any discrepancies
• Image Consolidation applications and related forms
• Assist with Consolidation-related functions
• Compile daily statistic for monthly reporting
• Ensure adherence to all due diligence requirements
• Ensure necessary coordination between servicing and other units/departments
• Other duties as required
  **Access Group, Inc. is an equal opportunity employer.

  

Social Media & Interactive Senior Manager

Successful candidates will possess:

• Bachelors or master's degree with a concentration in marketing or related field.
• Must have 3-5 years of interactive marketing within business-to-consumer (B-to-C) marketing.
• Knowledge of financial services consumer marketing desirable.
• Strong affinity for interactive marketing technologies and trends with demonstrable participation in social media and knowledge of best practices in interactive marketing.
• Demonstratable experience in executing and managing B2C social media strategies and tactics, using a variety of social networking sites, tools, and applications to drive brand awareness, engagement, and traffic to a Web site/landing pages/social media pages.
• Demonstratable experience executing search and display advertising in marketing campaigns.
• Understanding of web/campaign analytics, including usage of various analytics tools and software programs (knowledge of Web Trends, a plus).
• Excellent writing skills, marketing savvy, project management, and analytical skills.
• This position will include overtime including nights and weekends.

Responsibilities:

• Manage and support social media and networking strategies and tactics in support of integrated marketing campaigns
• Create and execute an appropriate mix of social media strategies and tactics using blogs, social network sites, discussion groups/forums, and social widgets to drive brand awareness, engagement, and traffic to Access Group Web site/landing pages/social media pages in support of marketing goals.
• Develop a set of best practices and devise recommended rules of engagement and moderation policy for the use of social media; document the process, obtain feedback, and disseminate across key stakeholder groups.
• Serve as campaign moderator and act as the voice of Access Group in online communities.
• Work with advertising agency and Marketing team to develop, implement, and manage display advertising and search marketing, including SEM, SEO, and PPC using static and rich media ad formats.
• Effectively manage and optimize advertising and social media campaigns on time and within budget on ad networks, search engines, and social media sites.
• Conduct analysis of social and search metrics to identify and document key insights regarding key online customer trends and behaviors; document best practices and recommends strategies to maximize integrated marketing campaign results.

Access Group, Inc. offers a generous benefits package including medical, dental, disability, life insurance, health club reimbursement, tuition assistance, dependent tuition assistance, FSA's, matching gift program, and a 403(b) with company contribution and company match!

Please send all resumes with salary requirements to recruitingservices@accessgroup.org. If possible please include links to sites which best represent your online portfolio.

We are proud to be an EEO employer.

Please no third party candidates (i.e. agencies or recruiters).

Management Information Reporting Analyst

Successful candidates will possess:

• Bachelor's degree required in business administration or information management preferred
• 3-5 management information reporting.
• Experience with the Microsoft Business Intelligence suite of products with a focus on Reporting and Analysis Services
• Experience with the Microsoft SQL-Server database
• Experience in either the student loan or financial services industry is helpful, but not necessary.
• Knowledge and experience in ad hoc reporting, requirements analysis, database design, and analyzing information.
• Expert in mathematical and reporting skills.
• Ability to diagnose problems and/or issues and identify solution(s).
• Strong oral and written communication skills.
• Ability to maintain effective business relationships with staff, other internal colleagues and external contacts.

Responsibilities:

• Contact with the Operations management team is frequent to provide/augment information on processes. Provides information and data support and deliverables to various Operations departments.
• Develop forecasting models for a wide variety of department activities including but not limited to loans, payments, return mail, correspondence, and delinquent accts.
• Develop activity based capacity planning models for all production related functions.
• Assist in development and ongoing measuring of staff incentive programs.
• Develop tracking mechanisms and reporting to create an effective inventory management process of production work.
• Work with IT Data Management Team on data and analysis requirements, report design and data related topics
• Assist in gathering and defining business and technical metadata in support of Operations related projects
• Leveraging corporate data repository to develop and implement reports and models in support of business requirements
• Develop and design QA process to ensure report and data integrity
• Design and develop User Acceptance Testing of BI applications
• Design and Train business users on Reporting portal

Access Group, Inc. offers a generous benefits package including medical, dental, disability, life insurance, health club reimbursement, tuition assistance, dependent tuition assistance, FSA's, matching gift program, and a 403(b) with company contribution and company match!

Please send all resumes with salary requirements to recruitingservices@accessgroup.org. We prefer you send your resume as a Word document attachment.

We are proud to be an EEO employer. Please no third party candidates (i.e. agencies or recruiters).

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