General Information
For general information about the federal student aid process or programs, refer to the following free U.S. Department of Education publications:
The Student Guide: Financial Aid from the U.S. Department of Education
Federal Student Aid Information Center
P.O. Box 84
Washington, DC 20044
800-4-FED-AID (800-433-3243)
http://www.ed.gov
Office of the Ombudsman
This office within the Department of Ed acts as a mediator between you, the student, and the lender/servicer to settle disputes that arise regarding your loan.
For more information:
Office of the Ombudsman
U.S. Department of Education
830 First St. NE
4th Floor
Washington, DC 20202-5144
877-557-2575
Fax: 202-275-0549
fsaombudsmanoffice@ed.gov
http://ombudsman.ed.gov
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