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Frequently Asked Questions
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| How can I apply for loans with Access Group? |
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Online: You can complete an online application and get an instant credit decision.
Phone: Call 800-282-1550 to apply M-F, 9 a.m. to 8 p.m. ET, and a Customer Contact Center representative will take your application over the phone.
Paper: You can request a paper application be sent to you by mail using our online order form. |
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| What is e-signature and how does it work? |
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E-signature is a secure, electronic process you can use to sign your loan application. If you choose to e-sign, you will not have to sign and return a paper copy of your application. This can speed up processing time, and you may receive your disbursement quicker.
You can e-sign Federal Stafford and PLUS Loans. You must be registered for and signed into My Account to e-sign your loan agreement. Only complete applications may be e-signed; you will not be able to e-sign your application until all missing data has been provided.
You will need your Federal Student Aid (FSA) PIN. This is the same PIN you use to fill out the Free Application for Federal Student Aid (FAFSA). During the e-signature process, you will be redirected to the Student Authentication Network – a secure Web site that will verify your identity using your FSA PIN. You can retreive a forgotten FSA PIN at http://www.pin.ed.gov.
If you choose not to e-sign at the end of the online application process, if you apply over the phone, or if your school initiates your application, you may return later to e-sign. To do so, log into My Account. You will be able to access applications and e-sign through the My Account Main Menu.
You will be given the opportunity to print, sign, and return a paper copy of your application at the end of the online application process. If you choose not to e-sign or print your application, Access Group will print your application and mail it to you for review and signature. You will receive a letter with your application that explains your options to e-sign or to sign and return your paper application. |
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| How much can I borrow? |
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For the Federal Stafford Loan, the federal government places annual and aggregate loan limits on individual student borrowers. The aggregate limit is the total amount each student, in the span of his/her education, can borrow.
For graduate and professional students, the combined annual loan limit for subsidized and unsubsidized Federal Stafford Loans disubrsed on or after July 1, 2007 is $20,500 (of which $8,500 can be subsidized loans). Your school will certify how much you can borrow in accordance with the established budget for students at your school. You can borrow up to the amount your school certifies or this annual limit, whichever is less. The aggregate maximum for the subsidized Federal Stafford Loan is $65,500. The aggregate maximum for a combination of both unsubsidized and subsidized Federal Stafford Loans is $138,500.
Note: Higher limits on the unsubsidized Federal Stafford Loan may apply to certain health professions students. Ask your financial aid administrator.
Federal PLUS Loans have no annual or aggregate limits. You can borrow up to the cost of attendance, minus other financial aid, as certified by your school.
Private loans are temporarily unavailable from Access Group. We expect to be able to offer private loans in the next several weeks. Please contact me when these loans become available.
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| Do you offer loans for international students? |
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For international students, Access Group offers the Comprehensive Access Loan. To learn more about this loan, check out Loan Terms. |
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| How long will it take to process my loan (or get my money)? |
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Once we receive a completed
application (including signature) our processing time is generally
4-6 business days. Your funds will be disbursed according to the
schedule set by your school. Your school must certify Federal Stafford
Loans, Federal PLUS Loans, and most Private Loans. |
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| Where will my loan funds be sent once I'm approved? |
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Federal
Loans
Your loan funds will be delivered to your school and will be disbursed according to the schedule they set.
Private Loans
Your loan funds will be delivered to your school and will be disbursed according to the schedule they set, unless you have borrowed a loan specifically designed for post-graduate expenses, such as the Bar Examination Loan, Dental Residency/Board Examination Loan, or the Medical Residency Loan. |
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| When do I have to pay this loan back? |
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Federal Stafford Loans
Repayment on Federal Stafford Loans begins 6 months after you graduate or are no longer enrolled at least half time in a degree program.
Federal PLUS Loans
Repayment on Federal PLUS Loans begins immediately after the final disbursment. Graduate PLUS borrowers are eligible for an in-school deferment and may request a six-month forbearance after graduation to align the start of repayment with the Federal Stafford Loan. Parent PLUS borrowers may request forbearance of up to 5 years while the student is enrolled.
Access Group Private Loans
Repayment on most of our private loans begins 9 months after you graduate or are no longer enrolled at least half time in a degree program.
For the Comprehensive Access Loan repayment begins 9 months after you graduate or cease to be enrolled, or 10 years after the first disbursement of your loan, with no grace period, whichever comes first.
For the Sponsored Access Loan (in which case a sponsor borrows on behalf of the student), repayment begins 9 months after the student graduates or ceases to be enrolled in the original program of study, or 5 years after the first disbursement of the loan, with no grace period, whichever comes first.
Some loan programs offer special deferment periods, for circumstances such as participating in a required medical or dental residency. Make sure to check your loan terms for details.
Note: These loans must be repaid even if you do not complete your degree program. |
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| Is a credit check required for my loan? |
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Federal Stafford Loans
No credit check is required for Federal Stafford Loans.
Federal PLUS Loans
A credit check is required for the Federal PLUS Loan, however, the credit criteria is less stringent than for most other private student loans.
Access Group Private Loans
A credit check is required for Access Group Private Loans. To qualify for most Access Group Private Loans on your own, you must earn a minimum credit bureau score. If you do not meet the minimum credit bureau score, you may be eligible to apply for the loan with a qualified cosigner, in which case you will automatically be sent a cosigner application.
For specific information, check out loan terms. |
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| Can I get a better rate if I apply with a cosigner? |
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No. Access Group's cosigner option is designed to provide access to loans for those borrowers who can't qualify for credit on their own. Your application is first considered based on your credit review alone. If you don't meet Access Group's minimum credit bureau score, you may be eligible to apply with a cosigner. If you are eligible for this option, we will automatically send a cosigner application to you.
If you know that you will not be approved for credit on your own, you can select an eligible sponsor to apply for a Sponsored Access Loan on your behalf. Your sponsor would be the sole borrower of the loan. For more information, see loan terms. |
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| I have been denied credit. What can I do? |
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You can order a copy of your credit report by calling the credit bureau listed in your denial letter. Report any errors by calling the bureau and each reporting creditor who has listed incorrect information. You have 60 days from the initial denial date to resolve any errors and submit a detailed letter requesting reconsideration by fax, mail, or e-mail. Details about the fax number, address, and e-mail for reconsideration will be included in your denial letter.
To find out how to clean up your credit report, check out our WiseBorrower Tutorials on credit. These online tutorials covering a number of credit-related topics, including credit repair.
If you are a student borrower and your application for a loan has been denied, you can have an eligible sponsor apply for a Sponsored Access Loan on your behalf. Your sponsor would be the sole borrower of the loan. For more information, see loan terms. |
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| I know my credit is not that great. Can I apply with a cosigner/endorser up-front? |
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You can't apply with a cosigner or endorser up front. Your application is first considered based on your credit review alone. If you don't meet the credit criteria for your loan, you may be eligible to apply with a cosigner or endorser. If you are eligible for this option, we will automatically send a cosigner or endorser application to you.
Access Group's private loan cosigner option is designed to provide access to loans for borrowers who can't qualify for credit on their own. If you know that you will not be approved for credit on your own or with a cosigner, you can select an eligible sponsor to apply for a Sponsored Access Loan on your behalf. Your sponsor would be the sole borrower of the loan. For more information, see loan terms. |
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| Can my cosigner or endorser apply online? |
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Cosigners and endorsers cannot apply online at this time. If you are eligible to apply with a cosigner or endorser, we will automatically send a cosigner or endorser application to you for your cosigner or endorser to complete and return. |
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| Can a sponsor apply online? |
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A sponsor can apply online using Easy Loan Application. The sponsor should have the following information available to complete the application:
- His or her driver's license number
- His or her gross monthly income
- His or her current employer's address and phone number
- The names, addresses, and phone numbers of two references at different U.S. addresses
- The student's full name, valid U.S. Social Security number, and date of birth
- The name of the student's school and program of study
- The loan amount being requested
- The beginning and ending dates of the student's enrollment period
- The student's enrollment status (i.e., at least half time or less than half time)
- The student's anticipated graduation date
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| Can my cosigner, endorser, or sponsor e-sign the loan agreement? |
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Cosigners, endorsers, and sponsors cannot e-sign loan applications at this time. Your cosigner, endorser, or sponsor will need to sign and return a paper copy of the private loan agreement. In the case of a Sponsored Access Loan, the student must also provide a hand-written signature. |
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| What are the costs associated with my loan? |
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Federal Stafford Loans
Fees:
Origination: 1.0-1.5% based on disbursement date*
Federal Default Fee: As low as 0% **
Interest Rate: 6.8%. See loan terms for more information.
*Note: Loans with first disbursement dates prior to July 1, 2008 will be assessed an origination fee of 1.5%. Loans with first disbursement dates on or after July 1, 2008 will be assessed an origination fee of 1%. This origination fee will be deducted from each disbursement.
Fees:
Origination: 3%
Federal Default Fee: As low as 0% **
Interest Rate: 8.5%. See loan terms for information.
**Note: This fee is charged by the guarantor of your loan to protect against loan defaults and ranges from 0-1%, depending on the guarantor used by your school. This fee will be deducted from each disbursement, if applicable.
See loan terms for specific rates at your school. |
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| What's LIBOR? |
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LIBOR (London Interbank Offered Rate) is a financial index on which interest rates are set. Access Group uses the three-month LIBOR to set interest rates on its private loans. View the current LIBOR index.
See What Is Libor for more information. |
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| I'd like my mother, father, or spouse to be able to get information about my loans. How can I do that? |
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You must submit a letter to us authorizing the release of your account information to others. Please provide the full name and their relationship to you for each person you would like to grant access to your account. This letter can be submitted by fax or mail. For contact information, see contact us. |
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| Can
I get pre-approved for my loans? |
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Yes. Access Group offers
pre-approval on Federal Graduate PLUS and Parent PLUS Loans. For more
information, visit our Student
Loan News page. |
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