Frequently Asked Questions

1. How much interest has accrued on my loan(s)?
2. When does accrued interest get added to my balance?
3. What is the balance of my account now?
4. When does my repayment begin?
5. Where do I mail my payment and to whom do I make my check payable?
6. Can I make a payment or pay interest over the phone?
7. How can I update my name, address, or phone number?
8. How are payments applied to my loans?
9. What if my loan was previously serviced by The Student Loan People?

If you still have questions, e-mail us at general@accessgroup.org or call us at 877-472-3227, Monday through Friday, 9 a.m. to 8 p.m. ET.

For loans serviced by Access Group, you can see how much interest has accrued on your loans by clicking the My Account tab and then the “see details” link next to each loan in the “Loans” table.

For loans serviced by The Student Loan People, visit www.thestudentloanpeople.com/accessgroup and log in to your account.

While you are in school or in grace, you will also receive quarterly interest letter that will list the accrued interest.

Generally, unpaid accrued interest is added to the principle at the end of the grace period prior to entering repayment and at the end of periods of deferment/forbearance.

For loans serviced by Access Group, you can view the estimated current balance on your account by clicking the My Account tab and checking the total column in the “Loans” table. Note: This is not your payoff amount and may not include supplement fees.

For loans serviced by The Student Loan People, visit www.thestudentloanpeople.com/accessgroup and log in to your account.

For loans serviced by Access Group:

Please make checks payable to Access Group and mail to
Access Group
Payment Operations
P.O. Box 822349
Philadelphia, PA 19182-2349

For loans serviced by The Student Loan People, send your payments to
Access Group Loan Servicing Center
P.O. Box 9001778
Louisville, KY 40290-1778

Yes. For loans serviced by Access Group, you may either pay online by clicking the Payments tab or call Access Group at 877-472-3227 to pay by phone. For loans serviced by The Student Loan People, visit www.thestudentloanpeople.com/accessgroup and log in to your account for information about making electronic payments.

You can make updates to your address and phone number by clicking on the My Profile tab in My Account.

If your name has changed, you must provide a written request and a copy of one of the legal documents listed below.

Name change requests can be faxed to 302-477-4080 or mailed to:

Access Group
Attn: Name Change
P.O. Box 7480
Wilmington, DE 19803-7480

Acceptable legal documents for name change. You must supply a copy of at least one:

- Court order
- Marriage certificate
- U.S. Certificate of Naturalization (Form N-550 or N570)
- Social Security card
- Birth certificate
- Unexpired, government-issued identification (e.g., driver’s license, passport, etc.)
- W-2 Form
- U.S. military discharge papers (Form DD214)
- U.S. Certificate of Citizenship (Form N-560 or N-561)
- Alien Registration Card (Form 1-151)

Please contact Access Group with any questions.